Carissa Lim
Design & Innovation Lead | Kaiser Permanente
Carissa Lim is a Design and Innovation Lead at Kaiser Permanente with a background in architecture and product design. She uses human-centered design to amplify the voices of patients, providers, and staff to design solutions for complex healthcare challenges. Her projects range from designing ways to improve firearm safety and education, integrating telehealth into the hospital and home space, developing curriculum to spread human-centered design across the organization, and more. She holds a Master’s in Integrated Product Design from the University of Pennsylvania and has held roles at the Penn Medicine Center for Healthcare Innovation, University of Vermont Medical Center, and more.
Connecting Caregivers through Telehealth
The largest healthcare workforce in the country is family, with over 53 million Americans working as unpaid family caregivers to loved ones 50 years or older. People are living longer, families are spread apart, and Covid-19 has made visiting hospitalized family members more difficult.
Learn how Kaiser Permanente, the largest integrated not-for-profit health organization, is utilizing telehealth to empower and support caregivers in their transition from hospital to home. We’re using human-centered design, co-design sessions and micropilots to design, test, and build an ecosystem of solutions to spread across all our hospitals.
