Sr. User Researcher, Comcast
Krysta Harrison is a senior user experience researcher at Comcast, based in Philadelphia. She holds a bachelor's degree in Anthropology and a masters in User Experience and Interaction Design. Krysta has studied the user experience across Comcast’s breadth of consumer products, with her focus in the entertainment space, including television interfaces, their video streaming app, and voice remotes. She delivers frameworks for understanding human needs and decision patterns and partners with product and design stakeholders to make strategic and tactical decisions at all points of the design process. Her goal is to continue to expand the ways in which her work can support more inclusive and just design. Outside of work, Krysta enjoys spending time with her family, gardening, and attending live music events.
Benefitting all with an accessibility-first approach: a Comcast case study
Last year, Comcast launched an industry first Large Button Voice Remote, designed for customers with mobility, dexterity, or vision needs that are traditionally unmet by standard issued remotes.
This effort saw research and design intertwined in a process often told but rarely practiced. This case study recounts the twists and turns along the way, showing how a one-off specialty remote evolved into a blueprint for product development with an accessibility-first approach that benefits all.
The audience will learn. . .
